Shipping & Delivery

In-stock orders are typically shipped in 1-2 business days,

however, transit time varies per province.

 

Province

Estimated Delivery Time

Ontario, Quebec

1-2 Business days

Maritimes

2-3 Business days

Manitoba

2-3 Business days

Saskatchewan

3-4 Business days

Alberta

3-5 Business days

British Columbia

4-6 Business days

All other

Canadian Provinces and USA

PLEASE CONTACT US

 

 

We have three (3)  delivery options available for your order:

 

Free Shipping (You Unload)

Includes curbside delivery to the driveway of your home or office. The delivery company may or may not contact you to arrange a delivery date depending on the company, however tracking information will be provided to you. You may need the assistance of a friend or family member to help offload your furniture from the delivery truck and into your home. It is the customer’s responsibility to bring the items inside their premises, assemble if necessary, and dispose of all packaging.


Smaller items may ship with a small carrier such as Canpar, Loomis, or Purolator. If a particular item can only ship with a small carrier we cannot offer any upgraded delivery service options. Small carriers do not contact you to arrange a delivery date.

 

Inside Placement:

Includes two delivery persons who will place your furniture into the designated room of choice. This service covers carrying the product up a maximum of two (2) flights of stairs, unless a service elevator is available. There will be an additional fee of $35.00 per flight of stairs in excess of two (2) flights. You will be responsible for assembly if necessary, and disposal of all packaging. The delivery agents will not move any existing furniture nor remove any existing debris (such as old mattresses). Please have your room free and clear on your scheduled delivery date. The delivery company will contact you to arrange a delivery date and provide you with a time window.

 

White Glove Delivery & Assembly:

Includes removal of packaging materials and assembly by two delivery persons. The delivery agents will not move any existing furniture nor remove any existing debris (such as old mattresses). Please have your room free and clear on your scheduled delivery date. These delivery agents cannot install mirrors or any such items onto walls or hookup any electrical components/wires. You are required upon completion of delivery to sign the freight bill indicating that you received your order in full, that there were no damages or defects and that the assembly was completed. Any damage to the product or incomplete assembly that is not noted on the delivery slip will be the responsibility of the customer. The delivery company will contact you to arrange a delivery date and provide you with a time window.

 

 Can I choose what time the delivery is for or a specific date?

We cannot guarantee any delivery date or time. We estimate a transit time of 2 to 21 business days to major cities. We will do our best to have an order delivered around a certain day or time, however as we rely on third party carriers to do deliveries we cannot guarantee any specific delivery date or time.

Some delays may occur in shipping due to circumstances out of our control (e.g., weather conditions, errors in shipping address, availability of customer to receive delivery, etc.). 

 

ORDER CONFIRMATION: 

As soon as you place your order, you will receive an order confirmation e-mail and if applicable text message.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 4-5 business days), we will process the charges and submit the order for shipment.

 

ORDER SHIPMENT:

If your order is stock and we process the charges to your credit card, it will ship within 3-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at info@herashome.com

 

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